Store Policy
Store Policy
Customer Care
At CentricBridge Outlet, we value our customers and strive to provide exceptional customer care. We understand that your satisfaction is crucial to our success, and we are here to assist you every step of the way. Whether you have questions, concerns, or need assistance with any aspect of your shopping experience, our dedicated customer care team is ready to help.
Privacy & Safety
At CentricBridge Outlet, we are committed to protecting the privacy and ensuring the safety of our customers. This Privacy and Safety Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and make purchases. By using our services, you consent to the practices described in this policy.
Information We Collect
When you visit our website or make a purchase, we may collect certain personal information from you, including but not limited to:
Contact information (such as name, email address, phone number, and shipping address)
Payment details (such as credit card information or other payment method details)
Purchase history and preferences
Communication preferences
We collect this information to process your orders, provide personalized services, improve our products and services, and communicate with you effectively.
Information Security
We take the security of your personal information seriously. We have implemented reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our website uses industry-standard encryption technology to ensure the secure transmission of data between your browser and our servers.
Information Sharing and Disclosure
We may share your personal information with trusted third parties in the following circumstances:
Service Providers: We may engage reputable third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfillment, and shipping. These service providers have access to personal information necessary to perform their tasks but are obligated not to disclose or use it for other purposes.
Legal Requirements: We may disclose your personal information if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or investigate fraud.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our site. Cookies are small data files that are stored on your device and help us improve our website’s functionality and performance. You can choose to disable cookies through your browser settings; however, please note that certain features of our website may not function properly without cookies.
Links to External Websites
Our website may contain links to external websites that are not operated by us. We have no control over the content and practices of these sites and cannot be held responsible for their privacy policies or actions. We encourage you to review the privacy policies of any third-party websites you visit.
Updates to this Policy
We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy and ensure your safety.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy and Safety Policy or the use of your personal information, please contact us at info@centricbridge.com.
Wholesale Inquiries
Wholesale Requirements
To qualify for a wholesale account, we have specific requirements that must be met:
Business Information: Provide your business name, address, and contact details, including a valid email address and phone number.
Business Verification: We require a valid business license or tax identification number (TIN) for verification purposes.
Order Quantity: Wholesale orders typically have minimum quantity requirements. Please specify the estimated order quantity or provide any relevant information about your business’s needs.
How to Submit a Wholesale Inquiry
To submit a wholesale inquiry, please follow these steps:
Contact Information: Send an email to [Wholesale Inquiry Email Address] with the subject line “Wholesale Inquiry” and include the following information:
Your business name and contact details.
Business license or tax identification number (TIN) as an attachment or proof of verification.
Any additional information about your business needs or requirements.
Review Process: Once we receive your wholesale inquiry, our team will review the information provided. Please allow [Specify time frame] for us to process your inquiry and get back to you.
Wholesale Account Setup: If your wholesale inquiry is approved, we will provide you with instructions on how to set up a wholesale account. This account will grant you access to exclusive pricing, bulk ordering options, and other benefits available to our wholesale partners.
Contact Us
If you have any questions or require further assistance regarding wholesale inquiries, please reach out to our Wholesale Department at reseller@centricbridge.com.
We look forward to the opportunity to collaborate with you and fulfill your wholesale needs.
Returns & Exchanges
Exchange Policy
Return Policy
If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will provide you with a return shipping label and send a replacement item as soon as possible. Please note that all items must be returned in their original packaging and in unused condition.
Shipping Policy
Effective Date: 7/1/2023
Thank you for shopping at CB Outlet! We are committed to providing you with a seamless shopping experience, including efficient and reliable shipping services. This Shipping Policy outlines the terms and conditions related to the shipping of your orders. Please read this policy carefully before placing your order.
Order Processing Time:
1.1. Processing Time:
CB Outlet strives to process and ship orders as quickly as possible. Most orders are processed within 1-3 business days from the date of purchase. However, please note that processing times may vary during peak seasons or due to unforeseen circumstances.
1.2. Order Confirmation:
Once you place an order, you will receive an order confirmation email containing the details of your purchase and shipment.
Shipping Methods and Costs:
2.1. Shipping Options:
CB Outlet offers various shipping methods, which may include standard shipping, expedited shipping, or other available options based on your location.
2.2. Shipping Costs:
Shipping costs are calculated based on the weight of the package, the destination, and the chosen shipping method. The applicable shipping fees will be displayed at checkout before you finalize your order.
2.3. Free Shipping:
CB Outlet may offer free shipping promotions on qualifying orders, subject to specific terms and conditions. Details of any free shipping offers will be clearly communicated on our website.
Delivery Time:
3.1. Estimated Delivery Time:
The estimated delivery time for your order depends on the shipping method selected and the destination. Please note that delivery times are approximate and may be affected by factors beyond our control, such as customs delays or carrier disruptions.
3.2. Tracking Information:
Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor the status and progress of your delivery.
3.3. Delayed Deliveries:
While we make every effort to ensure timely delivery, CB Outlet cannot be held responsible for delays caused by carriers or external circumstances.
International Shipping:
4.1. Customs and Duties:
For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. CB Outlet is not responsible for any additional charges or delays caused by customs processing.
4.2. Restricted Countries:
CB Outlet may have shipping restrictions for certain countries. Please check our website for a list of countries we ship to.
Address Accuracy:
5.1. Accurate Shipping Address:
Please ensure that your shipping address is accurate and complete before placing your order. CB Outlet is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Updates and Support:
6.1. Customer Support:
If you have any questions or concerns about your shipment, please contact our Customer Support team. We are here to assist you with any shipping-related inquiries.
Changes to the Shipping Policy:
7.1. CB Outlet reserves the right to update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
By placing an order with CB Outlet, you acknowledge and agree to abide by the terms of this Shipping Policy. We value your satisfaction and are committed to delivering your purchases safely and efficiently. Thank you for choosing CB Outlet!
Payment Methods
– Credit / Debit Cards
– PAYPAL
– Offline Payments